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Privacy Policy

Greener Pastures Community Refuge (“we”, “our”, “us”) respects your right to privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website or services.
 

1. Personal Information We Collect

We may collect and process the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Donation or contribution details (excluding sensitive payment info unless required)

  • Any information you voluntarily provide through forms, contact pages, or event registrations
     

2. How We Collect Your Information

We collect your personal information when you:

  • Fill in contact or subscription forms

  • Register for events or volunteering opportunities

  • Make a donation or contribution

  • Email or message us directly

  • Browse our website (via cookies or analytics tools)
     

3. Use of Your Information

We use your personal information to:

  • Respond to your inquiries or requests

  • Send updates about our work, campaigns, and events

  • Process donations and issue acknowledgements or receipts

  • Improve our website and services

  • Comply with legal and regulatory obligations

We will never sell your personal information or use it for any purpose beyond what is stated without your consent.
 

4. Sharing of Information

Your personal information may be shared with:

  • Our trusted staff, volunteers, or service providers who assist with website operation or communication

  • Financial service providers for the purpose of processing contributions

  • Legal or regulatory authorities if required by law

All third parties are bound by confidentiality and data protection obligations in line with POPIA.

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5. Data Storage and Security

We take appropriate security measures to protect your information from unauthorised access, loss, misuse, or alteration. These include encrypted communication, secure servers, and access control.
 

6. Your Rights

In terms of POPIA, you have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Withdraw consent or request that we stop processing your information

  • Lodge a complaint with the Information Regulator

You can exercise any of these rights by contacting us at: info@greenerrefuge.org.
 

7. Cookies and Tracking

Our website may use cookies to enhance your browsing experience and collect anonymous data for analytical purposes. You can disable cookies in your browser settings if you prefer not to be tracked.
 

8. Retention of Information

We will retain your personal information only as long as necessary for the purpose it was collected or as required by law.
 

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will always be available on our website.
 

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us at:

📧 info@greenerrefuge.org

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